Hotels

Together with your travel documents (booklet) you will receive detailed directions from Munich and Vienna directly to your holiday domicile. You will also find the GPS coordinates for your navigation device or smartphone app, as well as the exact address and phone number of the reception.

Hotel rooms must usually be vacated by 10:00 am on the day of departure, in some resorts by 12:00 noon.

Please note that various facilities listed in the descriptions are not always available, especially in the early and late season.

Most of the facilities, such as cafés, souvenir shops or hairdressing salons, are contracted out to private entrepreneurs, so they are not part of the hotel company. Some operators, for example, do not open their beauty salon until June or close it because it is unprofitable. Others may convert a hairdressing salon into a souvenir shop. It is therefore possible that some facilities may not be available in the upcoming season or that new ones may be added.

Indoor swimming pools are sometimes closed in July and August, outdoor swimming pools are usually not heated.

In many hotels parasols and deckchairs at the swimming pool are already included in the price. However, as these are only available in limited numbers, there is basically no entitlement to actually receive parasols and deckchairs. Parasols and deck chairs at the beach are always subject to a fee, unless otherwise stated in the property description.

The room descriptions are based on the actual conditions in the respective hotels. However, it is possible that a hotel may have rooms with a balcony or facing the sea, for example, but I.D. Riva Tours does not have these rooms under contract. The information given in the invitation to tender or in the tour confirmation is decisive for the booked room facilities.

Most hotels have double rooms with enough space for an extra bed. In some hotel rooms, however, an extra bed can make things tight; the extra bed can also be a sofa bed or a simple couch or be smaller than a normal bed. In addition, many hotels also have room types not listed in the descriptions, such as four-bed rooms, double rooms with connecting door (family rooms) or suites. Rooms that are not listed in the descriptions can only be booked on request.

Some hotels offer so-called “Best Price” or “Economy” rooms. These rooms do not have to correspond to the rooms advertised in the description, but may, for example, be smaller, do not have a balcony or be unfavourably located in terms of view and tranquillity.

Sea side in room descriptions means, in contrast to sea view, that these rooms are usually on the side of the hotel facing the sea. In some hotels such rooms may also have a side sea view. Since nature conservation is very important in Croatia, the sea view may be restricted or even completely blocked by trees.

The prices quoted include: the booked accommodation in the hotekl, meals according to the tender or selection during the booking process, service charges and representative in the holiday region. Unless otherwise stated, the tourist tax and registration fee are already included in the price of the package.

While the use of outdoor and indoor swimming pools and fitness rooms is usually included in the price of the package, most other services are subject to charges and must be paid for on site. This applies in particular to the use of saunas, massages, wellness offers, beauty treatments, baby cots, parking lots and pets – even if this is not explicitly mentioned in the description.

Usually the “all inclusive” services are available at the hotel and also at the swimming pool, but not at the beach. The choice of drinks is also limited with „”all Inclusive”, so there is usually only one type of open red and white wine, draught beer and only local spirits (e.g. no whisky). Bottled wine and bottled beer must be paid for separately. Soft drinks and mineral water usually come from the dispensing machine.

Sports facilities are not available indefinitely, e.g. tennis courts are allocated on the evening of the previous day or in the morning of the same day. It can also happen that not always enough parasols and deck chairs are available for all guests at the swimming pool – there is no legal right to this.

In the “all Inclusive” hotels, guests usually have to wear plastic wristbands, which cannot be removed during the entire stay or are destroyed when removed. The hotel may charge a fee for the replacement of a bracelet destroyed by removal. The “all Inclusive” services begin with receipt of the room key on the day of arrival and end with the check-out on the day of departure.

Unless otherwise stated in the respective descriptions, all sports offers are subject to a fee and must be paid on site. Sports offers are almost exclusively in the hands of private entrepreneurs and usually have nothing to do with the hotels. Sports listed in the descriptions were offered in the previous season – as a tour operator we have no influence whatsoever that this will also be the case in the coming (current) season. Also, various sports are sometimes not available in the early and late seasons.

If you are booking a particular hotel primarily because of a particular facility (e.g. diving school), we recommend that you make sure that the facility is actually available or in operation before booking or starting your trip.

Animation programmes are usually only carried out when the number of guests is correspondingly high (i.e. from the end of May or beginning of June to September), in some hotels only during the school holiday period (July/August).

Car parks of hotels are only guarded if it is explicitly mentioned in the description. “Guarded” does not mean that the car parks are permanently guarded, but that a guard (usually from a private security company) patrols the hotel complex at night, including the car parks. However, the vehicles parked there are in no way insured against burglary, theft or damage, although some resorts charge parking fees. Neither the hotel companies nor I.D. Riva Tours can be held liable for any damage (in this context we also refer to the usual liability rules in car parks e.g. in Germany or Austria). It is also possible that parking lots designated in the description as not subject to charges may be subject to charges at the beginning of the new season. In some resorts the number of parking lots is limited – i.e. there is no right to actually get a parking space directly at the holiday accommodation. It is not possible to reserve parking lots in advance, unless otherwise stated.

In which accommodations dogs are allowed, you can find out from the corresponding object descriptions. Here you will also find the corresponding fees, if applicable, which are to be paid on site.

This information is based on the information provided by the hotel companies – even if pets are not allowed in a particular property, it may still be possible that dogs or cats are present.

Please note that dogs are generally not allowed in restaurants. Dogs are also not allowed on many beaches.

For pets (dogs and cats), the same conditions apply for entry into Croatia as for travel within other EU countries with regard to identification by microchip in conjunction with a valid international health card with vaccination certificate, especially rabies vaccination.

I.D. Riva Tours has a network of its own representatives in almost all places that will look after you during your stay in the resorts. You will find the office hours of the representatives on the Riva information board or in our information folder at the reception of your holiday resort.

In some places, as well as on some islands, you will be attended to by our regional service offices by phone. You will receive the relevant phone numbers, as well as mobile phone numbers, which can be reached around the clock for emergencies, with the travel documents.

Please remember that you are spending your holiday in a Mediterranean country, because in the summer, life takes place mainly in the evenings outside. Live music is played on the terraces, open-air discos open their doors late in the evening and in some places people celebrate spontaneously and exuberantly – this is exactly what makes up the Mediterranean joie de vivre. If you are looking for absolute peace and quiet during your holiday, you should make sure that your desired destination is explicitly described as quiet.

Please remember that you are travelling to a Mediterranean country where there are (also) other vermin than in your country. Ants, grasshoppers, mosquitoes and flies are part of everyday life here and pose no danger to healthy people. These include scorpions, whose stings are much rarer and usually less dangerous than those of wasps. They should never be confused with their tropical conspecifics.

To combat mosquitoes, we recommend (especially in the middle of summer) that you take a “mosquito plug” with you, which expels the unpleasant little animals with tablets or liquid based on plant substances that are non-toxic to humans. For evening stays outdoors, we recommend body sprays such as “Autan” or rubbing your legs and arms with self-mixed products based on e.g. apple vinegar or vodka with boiled or distilled water and essential oils (citronella, lavender).

Any local, hotel and house brochures and websites that are not operated by I.D. Riva Tours and that may be consulted during or prior to booking are not binding and do not form part of the contract. The same applies to verbal or telephone collateral agreements or assurances. Only the information on this website or in the travel confirmation is valid.

The information on this website is constantly updated. We reserve the right to correct errors.

The number of persons (maximum occupancy) of the booked hotel rooms indicated on this website may not be exceeded. This does not apply to infants under two years of age, who must however be registered at the time of booking. Should more people arrive than have been booked and confirmed, the hotelier may refuse access to the accommodation or demand a supplement to be paid to him at his discretion.

Special requests, such as a specific room, adjacent rooms, specific floors etc. will be forwarded by us to the service providers. Together with the service providers, we will try to take such wishes into account as far as possible, but they will not become part of the travel contract.

In the case of short-term bookings or booking requests that exceed our contingent, so-called “requests” often have to be addressed to the hotel company. The response time is generally 24 to 48 hours. These enquiries are made exclusively on the basis of a binding booking, i.e. if the enquiry is answered positively or confirmed by the hotel company, your booking automatically becomes a firm booking. Cancellations of such bookings by the customer (even before receipt of the hotel company’s confirmation) are made exclusively on the basis of our terms and conditions.

The majority of hotels are not suitable for people with reduced mobility. However, depending on the degree of mobility impairment, some hotels may be suitable for people who are not wheelchair-bound. In this case, please contact us for detailed information.

Some hotels have a small number of rooms that are wheelchair accessible. However, this does not always mean that the beach is accessible without steps or that there is access to the sea. I.D. Riva Tours is working to gather detailed information and our team will personally check it on site. Therefore, we kindly ask you to contact us to check the suitability of a hotel for your personal needs.

Travel insurance is not compulsory, however we strongly recommend that you have cover for your own peace of mind and security. Emergency medical coverage is most important. Insurance policies vary, so read the fine print carefully to see exactly what is covered, or ask your travel agent for advice.